Privacy Policy

Professional Whey is committed to your personal privacy, therefore we uphold strict security procedures for the storage of your personal information. This notice describes our privacy policy. By visiting Professional Whey, you are accepting the practices described in this Privacy Policy.

What Information Do We Collect?

We collect personal information necessary for us to carry out our functions and activities as a retailer. The types of personal information that we collect from you will be information you provide to us to enable us to do business with you, such as name, address, contact telephone number, email address and delivery address. Whilst we take payment with credit cards, we do not store or collect credit card numbers and expiry dates. This information is taken through secure and safe PCI compliant payment gateways.

Collecting Anonymous Information

We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.

How We Collect Information

Personal information is collected by us by means of your completing an online form with the details necessary for us to fulfil your required transaction. If you choose not to provide us with the requested information we may not be able to fulfil your purchase with us.

How We Use Your Personal Information

We use your personal information for the purposes of fulfilling your order. This may include providing the delivery details you provide to us to a third party, such as the couriers we use.

Disclosure of Personal Information to Third Parties

Personal information may be disclosed to third parties engaged by Professional Whey, only as necessary to fulfil your order, such as couriers. Other than the above, we will not disclose your personal information without your consent unless disclosure is either authorised or required by law.


Cookies are small pieces of data that a website transfers to a user’s web browser to assist in tracking website usage. Most web browsers are set to accept cookies, although users can disable this feature by adjusting the browser’s properties. Cookies do not personally identify users. Cookies are used by Professional Whey to estimate the number of customers and determine overall traffic patterns through this website.

Credit Card Security

The Internet is a vast network of computers. Because the data passes from computer to computer, some Internet shoppers worry that unauthorized persons may intercept the data and gain access to credit card numbers, but shopping on a secure site is actually safer than handing a credit card to a waiter in a restaurant. Taking the steps below will lower the chances of interception of your credit card number:

Limit your online shopping to Internet merchants, such as Professional Whey, with sites equipped with Secure Sockets Layer (SSL) technology. SSL prevents unauthorized people from intercepting your data.

Credit card information collected by Professional Whey is encrypted through Secure Sockets Layer before it is transmitted over the Internet.

Professional Whey fully cooperates with law agencies in identifying those who use our services for illegal activities, and may in its sole discretion disclose personal information or other information to satisfy any law, regulation, subpoena, or government request. Professional Whey reserves the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms, even without a warrant or court order, if we believe in our sole discretion that such disclosure is necessary or appropriate to operate the website, or to protect the rights or property of Professional Whey, its affiliates, or any of their officers, directors, or employees, agents, third-party content providers, suppliers, sponsors, or licensors. Professional Whey also reserves the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful

Resolving Your Concerns

If you are concerned with the way Professional Whey has handled your personal information, please contact us. If we have not handled your personal information in an appropriate way we will take steps to remedy your concerns promptly.