Shipping and Handling

Shipping and Handling Costs

Shipping & Handling is a $12 Flat Rate fee nationwide to *Australian residential and business addresses, (no matter how many items you order.)

  • We email you a tracking link to track your order.
  • All deliveries are shipped via courier & do not require a signature and are left with "ATL" - Authority to Leave. This means it will be left without having to obtain a proof of signature.
  • By giving "Authority to Leave" we take no responsibility for any loss or theft.
  • If you do not want to give "ATL" please use a work address or PO Box/Parcel Locker. 
  • Deliveries can take place anytime, but usually between the hours of 7am-6pm Monday to Friday. In peak times these hours may vary and include weekends. Couriers do not call customers upon delivery.

*Shipping & Handling is $20 to a PO Box/Parcel Locker/Parcel Collect/Locked Bag address for orders upto 5kg.

  • For orders above 5kg any extra shipping costs that could be incurred will be stated in the checkout before you confirm your order and payment.
  • Please note: A 2nd shipping fee can be incurred if: you would like to change your delivery address after your item has been shipped; your item has been returned, is undeliverable due to giving us an incorrect address, or the courier cannot leave your parcel ATL and subsequently you do not respond to the courier calling card or communications within 4 working days. 

Same Day Shipping

All orders completed before 2pm (AEDT) will be processed and shipped the same working day. All orders made after 2pm (AEDT), will be processed and dispatched the following working day.

Delivery Times

These are estimated delivery times and 99% of the time, delivery will meet or exceed these times, however we are not responsible for any shipping transit delays that can occur, especially for rural areas. All deliveries take place Monday to Friday.

Due to increased online shopping, you may experience some delays from our estimated delivery times

Estimated Delivery Times
  State Delivery Estimate
  NSW 1-2 working days
  NSW Country 2-7 working days
  ACT 1-2 working days
  QLD 1-3 working days
  North QLD 2-7 working days
  VIC 1-3 working days
  VIC Country 2-7 working days
  SA 1-3 working days
  SA Country 3-7 working days
  TAS 2-7 working days
  WA 2-7 working days
  WA Country 4-10 working days
  NT 2-7 working days
  NT Country 4-10 working days

Lost Items

If for any reason your order, once it has been shipped from our facility, is lost in transit by our shipping provider we shall replace or refund your order once our shipping provider acknowledges it as lost or within 60 days from the purchase date. Whichever happens to come first.